PRIVACY STATEMENT

Date of issue: 27.8.2018

General

Oy Tillander Ab is committed to protecting the privacy of it’s customers. Privacy is protected in accordance with the personal data law and EU GDPR requirements. With this privacy statement, we will tell our customers about the processing of their personal information. You must agree to the terms of this Privacy Statement to order products from the tillander.fi webshop. We collect information from user’s own input-data and on the use of online services.

The registry administrator

Oy Tillander Ab (01966712)

Lemminkäisenkatu 60

20520 Turku

For more information about handling your personal information, please contact our online store customer service: XXX@tillander.fi

The information contained in the register

The customer information register contains information provided by the user himself:

• Name
• Company
• Address
• Phone number
• Email address

 Order information:

• Payment method
• Delivery method
• Payment details
• Purchse history

Other information about the user’s activity in the online store:

• Product reviews
• Online store usage and browsing information
• Identification of computer or mobile device
• Questions about products

Use of the register

The customer information register is used to enable the best e-commerce experience and legal obligations:

• For the delivery, processing and archiving of orders
• To maintain customer relationship
• Developing e-commerce operations
• For dealing with contacts
• For secure and easy to use service
• To prevent abuse
• Provide better customer service
• For analysis and statistical purposes
• Targeted marketing

Data protection and handling

All personal data is protected against unauthorized access and illegal processing. All access to personal data is monitored in accordance with good practices. Information is only processed by the appropriate persons in connection with their essential duties. Appropriate backups are taken at certain intervals.

Retention of data

Customer’s personal information will only be retained for the time needed to use them for the purposes described in this privacy statement. Certain information may be retained longer if required by law. Such issues include accounting and consumer responsibility.

Disclosure of information to third parties

Oy Tillander Ab only uses trusted partners. Information is disclosed to third parties only in demanding situations. For example, the delivery of address information to the post office, so that the ordered product can be delivered to the customer. Customer information may also be used for analysis and marketing purposes.

Customer Rights

As a customer you are entitled to:

• Get access to personal information about you and the right to receive a copy of your personal information
• Ask for correction or deletion of personal information about you
• Under certain conditions, request processing limitation or object to processing of personal data

If you wish to apply for your rights, please contact our customer service at XXX@tillander.fi. Identify your request as accurately as possible so that we can verify your identity. If personal information is removed from our system, they can no longer be returned.

Cookies

Our online store uses cookies to improve the user experience. A cookie is a small text file that your browser saves on your computer. Cookies work between the terminal browser and the server.

Tillander’s web shop uses cookies to maintain a user session, which means that the products you choose will remain in the shopping cart and you do not need to re-enter the information you enter. Cookies are also used for analyzing site usage (Google Analytics), targeting advertising, and tracking advertising performance, for example, in search engines. Cookies do not contain personal information. Cookies will not be handed over or sold to third parties.

As a user, you can always choose which cookies you want to allow, block, or delete. Editing your cookie settings will be based on your browser’s settings. Blocking cookies, however, causes the online not to work correnctly.

Changing the Privacy Statement

We reserve the right to change our privacy policy. Changing the privacy statement may come from service development and changes in legislation. If there are any significant changes to the Privacy Statement, customers will be informed of this.

Contact

If you have any questions about our privacy statement, privacy and data processing, please email XXX@tillander.fi